What is Salesforce ?

Salesforce is an application development platform that allows you to develop and deploy custom business applications that are about as configurable and customizable as you can imagine. If you can conceive it, you can achieve it using the salesforce platform. No programming knowledge is required.

How Salesforce CRM Works :

Technology continues to innovate, and business is evolving with it. Because companies and individuals are able to interact globally to conduct business, client bases have grown too expansive and complex to be easily managed with a paper Rolodex. However with the development of Customer Relationship Management (CRM) systems, companies can effectively manage interactions with current and future customers.

Sophisticated CRM systems not only manage account and contact information, but track and forecast sales in one central location. In particular, sales and marketing departments have benefited most from integrated CRM systems. Many companies offer CRM services including Microsoft (MSFT), Oracle (ORCL), SAP (SAP), and Salesforce (CRM). In particular, Salesforce remains the industry leader in CRM systems and customer solutions. Primarily utilized in the cloud, Salesforce offers customers the ability to integrate reporting, process controls and visibility of ongoing projects.

Advantages of Salesforce :

1.Firstly, there is little to no risk when using Salesforce. Due to its low acquiring costs and low-risk management as an organization tool, there is very little to lose and a lot to benefit from.

2.The database that Salesforce uses is also helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.

3.Salesforce and good customer service comes hand in hand. It allows customization of profiles for individual customers as well as quick, organized access to individual records.

4.There is also no need to purchase software and hardware systems to help maintain and keep the application running. Therefore, unlike most software, Salesforce requires no capital investment.

5.The integrated solutions allow users to work more efficiently and increase the value of each part of the customer life cycle. Moreover, Saleforce analytics and its reporting function gives its users the ability to expand their campaign capacity. As a result, overall productivity can be increased and profit can be maximized.

6.Since Salesforce is an application and no software is required, there is no need for constant updates as Salesforce will update automatically.


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link : http://www.sudeeptechnologies.com/courses/other-courses/salesforce-online-training/93


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Online Training from India

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